Privacy Policy

Last updated: March 16, 2026

Transcend Mind-Body Wellness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

1. Information We Collect

We may collect the following personal information:

• Contact information: Name, email address, phone number (including mobile number)
• Health-related information: Reasons for seeking treatment, medical history, and information shared during evaluations and appointments
• Insurance information: Provider name, member ID, and related billing details
• Technical information: IP address, browser type, pages visited (collected automatically via cookies and analytics tools)
• Communication records: Emails, form submissions, and text/SMS messages

2. How We Use Your Information

We use your personal information to:

• Schedule and manage psychiatric appointments
• Communicate with you about your care, including appointment reminders and follow-ups
• Send SMS/text messages related to your appointments and services (with your consent)
• Process insurance claims and billing
• Respond to your inquiries and requests
• Improve our website and services
• Comply with legal and regulatory requirements

We do not sell, rent, or share your personal information, including your mobile phone number, with third parties for marketing purposes.

3. SMS/Text Messaging Policy

By providing your mobile phone number and opting in to receive text messages from Transcend Mind-Body Wellness, you consent to receive SMS/text messages from us. These messages may include:

• Appointment reminders and confirmations
• Follow-up communications related to your care
• Responses to your inquiries

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.

For help, reply HELP to any message, or contact us at 503-647-6501.

Your mobile phone number and opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Carriers are not liable for delayed or undelivered messages.

4. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations. A separate Notice of Privacy Practices is provided to all patients and is available upon request.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. All electronic communications and patient records are transmitted and stored using encrypted, HIPAA-compliant systems.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Medical records are retained in accordance with Oregon and Washington state requirements.

7. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent to SMS messaging at any time by texting STOP
• Request a copy of your medical records

8. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics and Google Tag Manager) to understand how visitors use our site. These tools may collect anonymous usage data. You can control cookie settings through your browser.

9. Third-Party Services

We use third-party services to support our practice, including:

• ZocDoc — for appointment scheduling
• GoHighLevel — for communications and marketing automation
• Google Analytics / Google Tag Manager — for website analytics and conversion tracking

These services have their own privacy policies. We only share information necessary to provide our services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Transcend Mind-Body Wellness
Portland, OR • Vancouver, WA
Phone: 503-647-6501
Website: transcendmbw.com